Kemba FCU Career Site

Bookkeeper (Gahanna Corporate Office)

Mon, 01 Feb 2010 12:17:00 GMT

Objective: The Bookkeeper is responsible for maintaining the financial records of the credit union by performing a variety of bookkeeping and related duties including, but not limited to, posting and updating general ledger accounts and subsidiary accounts as well as performing basic and complex account reconciliations. The Bookkeeper will also perform a variety of duties related to the accounting and support functions within the credit union. Duties and Responsibilities: • Proof and post entries to general ledger and subsidiary accounts. • Perform basic and complex reconciliation of general ledger and subsidiary accounts. • Serve as a liaison with select employee groups regarding payroll deductions and distribution records. • Provide operational servicing of KEMBA products including bill payments, share-to-share transfers, and US Savings Bonds. • Provide administrative support to the Controller. • Perform rejected item processing including share drafts, ACH, payroll postings, and general ledger transactions. • Process return deposit items from Federal Reserve cash letters and ATM networks. • Reconcile corporate checks and resolve discrepancies. • Compile and remit premiums for member loan related insurance plans. • Perform other duties as required by Credit Union Management. • Assist accounting department Associates as needed. • Develop an understanding of Credit Union history, philosophy, organization, policies, and operational procedures. • On a self-directed basis, continue to improve individual level of competency through training and certification on established educational programs. • Must be able to relate to other people beyond giving and receiving instructions: (a) can get along with coworkers or peers without exhibiting behavioral extremes (b) perform work activities requiring negotiating, instructing, persuading or speaking with others and (c) respond appropriately to criticism from a supervisor.

Part-Time Call Center Member Services Representative (Gahanna Corporate Office)

Tue, 12 Jan 2010 08:00:00 GMT

20 hour per week, non-benefited position

Objective:
The Call Center Member Services Representative will provide sales and service support for Member-based business. In doing so, the Associate will provide superior service on a compliant basis for all inbound/outbound Member activity that results from Member calls, e-mail and Internet activity.

Duties and Responsibilities:
• Professionally service Member activity associated with loan and deposit services:
a) Provide accurate information for all products and services, as well as the status of all Member accounts;
b) Open new membership and deposit accounts;
c) Originate loan applications for all consumer loans;
d) Assume primary ownership over all Member issues by accurately documenting, researching and resolving or escalating Member issues associated with any product or service;
e) Accurately document all requests for new membership, loans, deposit accounts and ancillary services;
f) Cross-sell alternative or additional services where they best fit the Member’s needs;
g) Provide basic financial services advice to Members that promotes their financial well-being.

• Provide a superior level of support for all MSRs and lending staff:
a) Perform consumer loan and deposit new account documentation and processing that will ensure the proper creation of Member accounts;
b) Assist in the development of competitive and/or Member information that will support sales initiatives;
c) Act as liaison for MSRs and lending staff as needed to ensure timely and quality Member service;
d) Assist other MSRs and lending staff based on work requirements.

• Meet or exceed all service and productivity goals established for this position.

• Maintain an up-to-date status of all sales support and processing activity with routine reporting to management.

• Perform other duties as required by Credit Union management.

• Develop an understanding of Credit Union history, philosophy, organization, policies and operational procedures.

• On a self-directed basis, continue to improve individual level of competency through training and certification on established educational programs.

• Must be able to relate to other people beyond giving and receiving instructions: (a) can get along with coworkers or peers without exhibiting behavioral extremes; (b) perform work activities requiring negotiating, instructing, supervising, persuading or speaking with others; and (c) respond appropriately to criticism from a supervisor.

Part-Time Collector/Recovery Specialist (Gahanna Corporate Office)

Fri, 08 Jan 2010 16:34:00 GMT

KEMBA Financial Credit Union is in search of part-time Collectors/Recovery Specialists to assist in organizing and carrying out the collection activities for our Risk Management Department. Responsibilities include collecting on past due accounts, resolving delinquency issues, identifying potential loss situations, and processing credit life and disability insurance claims and collateral protection insurance.

Hours can range from 5:00 p.m. to 9:00 p.m. and include some Saturdays from 9:00 a.m. to 1:00 p.m. Total hours not to exceed 20 per week.

Mortgage Sales Manager (Gahanna Corporate Office)

Fri, 08 Jan 2010 16:17:00 GMT

The Mortgage Sales Manager position is responsible for creating and delivering a full slate of high quality and competitive real estate loan products, ensuring that we meet and exceed all sales and revenue targets. This position is accountable for attaining origination, growth, revenue, retention and profitability goals, and for establishing and implementing marketing strategies relating to real estate lending. The Mortgage Sales Manager will also recruit, select, develop and retain staff to build a top notch, high performing team.

Part-time Member Services Representatives (St. Ann's Hospital Branch)

Wed, 30 Dec 2009 08:23:00 GMT

Objective:
The Member Services Representative is responsible for performing a broad variety of Member services such as opening and closing accounts, renewing certificate accounts and assisting Members with bookkeeping and checking account problems. The Member Services Representative answers Member questions regarding Credit Union services provided and performs a variety of account maintenance activities. Also, this position cross-sells services and performs related clerical functions as required; assists or refers Members with any and all questions that arise; performs basic Teller transactions; and attends to all telephone inquiries and transactions for Members.

Duties and Responsibilities:
• Assumes responsibility for the effective and professional performance of Member service functions:
a) Presents and explains Credit Union services and products to Members and assists in meeting their financial needs; opens and closes accounts; rents safe deposit boxes; orders checks for Member accounts; completes payroll deductions and authorization forms;
b) Answers questions and solves problems for Members by listening to problems, collecting data, securing answers and reporting results to the inquiring party; resolves Member bookkeeping and checking account problems; takes stop payment orders;
c) Renews and updates certificate accounts;
d) Receives and directs Members and telephone calls; responds to inquiries and questions, or directs them as necessary; records and relays messages;
e) Performs file maintenance and account changes as necessary;
f) Maintains IRA accounts and answers questions regarding IRAs.

• Assumes responsibility for establishing and maintaining effective, professional business relations with Members:
a) Resolves Member requests and questions promptly, courteously and professionally;
b) Keeps Members informed of Credit Union services and policies;
c) Maintains and projects the Credit Union's professional reputation.

• Assumes responsibility for establishing and maintaining effective coordination and working relationships with staff and management:
a) Assists other area staff as required;
b) Keeps supervisor informed of area activities and significant problems;
c) Completes required reports and records accurately and promptly;
d) Attends meetings as required.

• Actively and professionally cross-sells Credit Union services.

• Performs basic Teller transactions.

• Meets or exceeds all sales, service and productivity goals established for this position.

• Maintains an up-to-date status of all sales support and processing activity with routine reporting to management.

• Performs all duties in a manner that is

Loan Underwriter (Gahanna Corporate Office)

Fri, 20 Nov 2009 13:12:00 GMT

The Loan Underwriter is responsible for reviewing, analyzing approving and underwriting consumer requests and products within company and industry guidelines and is responsible for timely turnaround on applications from various origination channels as well as for performance of loans written.

Business Development Officer (Gahanna Corporate Office)

Fri, 04 Sep 2009 15:56:00 GMT

Objective:

The Business Development Officer is responsible for researching, coordinating, implementing and managing the Select Employee Group (SEG) / Member Group Program and actively developing business contacts within the retail merchant community to expand the Credit Union's membership, commercial lending contracts, and product penetration (loan and deposit products). Additionally, the Business Development Officer responds to questions and / or provides information upon request from Members, processes requests / transactions as appropriate and assists Members and potential Members in understanding and utilizing Credit Union products and services.

Duties and Responsibilities:

Serves as chief liaison with the community and employee groups to promote active participation through regular, on-going sign-ups and public relations efforts in order to achieve increased name recognition.
Responsible for membership growth and service penetration for both consumer and business products based upon established monthly and quarterly performance goals.
Distributes updated materials and promotional handouts to staff, the community and employee groups.
Researches, identifies and acts on membership opportunities within the community by researching industries, demographics and calling on prospective new companies.
Researches, identifies, initiates and realizes commercial lending opportunities within the SEG community based upon established monthly and quarterly goals.
Assists in formulating and directing mailings to targeted businesses and community organizations, promoting the advantages of extending Credit Union membership to their employees, and works with the Marketing Department to design and produce recruitment pieces, brochures, inserts (payroll stuffers) and promotional items.
Manages annual SEG Rep Survey, including the compilation of all results into SEG Manager.
Develops and delivers presentations to the community / employee groups.
Represents KEMBA at community and professional functions, helps facilitate the Credit Union's public relations efforts, ensures that the community is aware of Credit Union activities and promotes the Credit Union to the community.
Coordinates and tracks branch managers' business development efforts in conjunction with the Vice President of Sales and Member Service and the Vice President of Business Development. Provides additional sales and performance coaching where necessary.
Organizes and facilitates Credit Union orientation and registration for prospe

General Resumes (Gahanna Corporate Office)

Wed, 18 Jun 2008 07:40:00 GMT