Kemba FCU Career Site

General Resumes (Gahanna Corporate Office)

Fri, 03 Feb 2012 00:00:00 GMT

Member Services Representative (Bellefontaine Branch)

Thu, 02 Feb 2012 00:00:00 GMT

Objective:

The Member Services Representative is responsible for performing a broad variety of Member services such as opening and closing accounts, renewing certificate accounts, originating loans and assisting Members with bookkeeping and checking account problems. The Member Services Representative answers Member questions regarding Credit Union services provided and performs a variety of account maintenance activities. Also, this position cross-sells services and performs related secretarial functions as required; assists or refers Members with any and all questions that arise; and attends to all telephone inquiries and transactions for Members.

Duties and Responsibilities:

Assumes responsibility for the effective and professional performance of Member service functions:

Presents and explains Credit Union services and products to Members and assists in meeting their financial needs; opens and closes accounts; rents safe deposit boxes; orders checks for Member accounts; completes payroll deductions and authorization forms;
Answers questions and solves problems for Members by listening to problems, collecting data, securing answers and reporting results to the inquiring party; resolves Member bookkeeping and checking account problems; takes stop payment orders;
Renews and updates certificate accounts;
Receives and directs Members and telephone calls; responds to inquiries and questions, or directs them as necessary; records and relays messages;
Performs file maintenance and account changes as necessary;
Maintains IRA accounts and answers questions regarding IRAs.

Assumes responsibility for establishing and maintaining effective, professional business relations with Members:

Resolves Member requests and questions promptly, courteously and professionally;
Keeps Members informed of Credit Union services and policies;
Maintains and projects the Credit Union’s professional reputation.

Assumes responsibility for establishing and maintaining effective coordination and working relationships with staff and management:

Assists other area staff as required;
Keeps supervisor informed of area activities and significant problems;
Completes required reports and records accurately and promptly;
Attends meetings as required.

Actively and professionally cross-sells Credit Union services.

Meets

Part-Time Teller (25 hours per week) (Hilliard Branch)

Tue, 17 Jan 2012 00:00:00 GMT

Objective:

The Teller will provide service support to Member transaction needs in a manner that is professional, friendly and compliant with all policies and procedures. In doing so, the Teller will recommend and refer new and alternative services to Members that best fit their financial needs.

Duties and Responsibilities:

Professionally process all Member-based teller transactions:

Deliver and properly document all Teller transactions;
Maintain, balance and control all cash based transactions;
Provide friendly and personal service for all service requests;
Monitor transactions to avoid losses to Member from fraud;
Assist other Tellers with work as needed.

Provide processing support for mail and night depository transactions and balancing of ATMs.

Identify and recommend new and alternative services to Members that will properly fit their financial needs.

Meet or exceed assigned service and productivity goals established for this position.

Perform all duties in a manner that is 100% compliant with KEMBA policies and procedures.

Assist in other areas as directed by Credit Union management.

Develop an understanding of Credit Union history, philosophy, organization, policies and operational procedures.

On a self-directed basis, continue to improve individual level of competency through training and certification on established educational programs.

Must be able to relate to other people beyond giving and receiving instructions: (a) can get along with coworkers or peers without exhibiting behavioral extremes; (b) perform work activities requiring negotiating, instructing, supervising, persuading or speaking with others; and (c) respond appropriately to criticism from a supervisor.

Branch Manager (Whitehall Branch)

Thu, 12 Jan 2012 00:00:00 GMT

Objective:
The Branch Manager is responsible for planning and directing all branch-related activities that affect the public relations and corporate image of the Credit Union. This high-contact position requires the ability to deal effectively with Members and Associates in person, by telephone and in writing.

Duties and Responsibilities:
• Coordinate, supervise and effectively schedule the branch office staff and their daily activities in servicing the membership.

• Provide consistent and ongoing support to the sales staff:
a) Plan and conduct regular department meetings;
b) Implement training as needed;
c) Recognize and reward employees for achievement;
d) Act as a role model and motivator;
e) Provide goals and feedback to the department.

• Monitor sales activity of the Credit Union and administer sales incentive programs.

• Maintain and improve the quality of the Credit Union’s financial products and services.

• Maintain employee time records and report any missed work, cash discrepancies or scheduled days off.

• Ensure that security procedures are followed.

• Develop a working knowledge of the Credit Union’s data processing system.

• Oversee the branch facility:
a) Ensure that supplies are adequately stocked;
b) Maintain all branch office equipment including check encoders, ATMs, computers, printers, phone systems, etc.;
c) Maintain office appearance, including furniture, fixtures, walkways, marketing displays/materials, etc.

• Develop thorough knowledge of lending and financial services.

• Assist in development of new products/services.

• Assist in other areas as directed by Credit Union management.

• Develop an understanding of Credit Union history, philosophy, organization, policies and operational procedures.

• On a self-directed basis, continue to improve individual level of competency through training and certification on established educational programs.

• Must be able to relate to other people beyond giving and receiving instructions: (a) can get along with coworkers or peers without exhibiting behavioral extremes; (b) perform work activities requiring negotiating, instructing, supervising, persuading or speaking with others; and (c) respond appropriately to criticism from a supervisor.

Call Center Member Sales Representative (Gahanna Corporate Office)

Wed, 11 Jan 2012 00:00:00 GMT

Objective:

The Call Center Member Sales Representative will provide sales and service support for Member-based business. In doing so, the Associate will provide superior service on a compliant basis for all inbound/outbound Member activity that results from Member calls, e-mail and internet activity.

Duties and Responsibilities:

Professionally service Member activity associated with loan and deposit services:

Provide accurate information for all products and services, as well as the status of all Member accounts;
Cross-sell alternative or additional services where they best fit the Member’s needs;
Generate checking accounts for existing Members;
Make referrals to Specialists for all membership, deposit and loan products;
Assume primary ownership over all Member issues by accurately documenting, researching and resolving or escalating Member issues associated with any product or service;
Accurately document all requests for new membership, loans, deposit accounts and ancillary services;
Provide basic financial services advice to Members that promotes their financial well-being.

Provide a superior level of sales and support for all Member Services Representatives (MSRs) and lending staff:

Perform consumer loan and new deposit account documentation and processing that will ensure the proper creation and maintenance of Member accounts;
Assist in the development of competitive and/or Member information that will support sales initiatives;
Act as liaison for MSRs and lending staff as needed to ensure timely and quality Member sales and service;
Assist other MSRs and lending staff based on work requirements.

Meet or exceed all sales, service and productivity goals established for this position.

Maintain an up-to-date status of all sales support and processing activity with routine reporting to management.

Perform other duties as required by Credit Union management.

Develop an understanding of Credit Union history, philosophy, organization, policies and operational procedures.

On a self-directed basis, continue to improve individual level of competency through training and certification on established educational programs.

Must be able to relate to other people beyond giving and receiving instructions: (a) can get along with coworkers or pe

Card Program Manager (Gahanna Corporate Office)

Fri, 06 Jan 2012 00:00:00 GMT

Objective:
The Card Program Manager is responsible for managing KEMBA’s credit and debit card program, including growing the credit card portfolio and increasing product profitability, interchange income and insurance penetration, analyzing, recommending and implementing process improvement strategies and initiatives, automating payment processing and reducing fraud, risk and loss. Additionally, the Card Program Manager coordinates project management and cross-functional activities in order to develop and execute strategies geared toward managing and growing the credit card portfolio.

Duties and Responsibilities:

Responsible for credit and debit card product management, inclusive of product growth and maintenance of current and implementation of new products and programs.

Manages the credit card program metrics via financial analysis with a focus on increasing the growth and profitability of the credit card portfolio, interchange income and insurance penetration.

Researches, recommends and implements process improvement initiatives in order to streamline processes and reduce and/or eliminate inefficiencies.

Develops strategies to mitigate fraud, risk and loss.

Assists with the definition and execution of all strategic, operational and financial aspects of the program.

Communicates regularly with management on status, risks and financial and operational program metrics.

Coordinates all project management and cross-functional activities as it relates to the credit card program.

Works with Technology and Member Services to increase automated payment processing.

Negotiates contracts with a range of vendors/suppliers. Manages external resources and coordinates all activities.

Assist in other areas as directed by Credit Union management.

Develop an understanding of credit union history, philosophy, organization, policies and operational procedures.

On a self-directed basis, continue to improve individual level of competency through training and certification on established educational programs.

Member Services Representative (Clintonville Branch)

Fri, 30 Dec 2011 00:00:00 GMT

Objective:

Duties and Responsibilities:

Assumes responsibility for the effective and professional performance of Member service functions:

Presents and explains Credit Union services and products to Members and assists in meeting their financial needs; opens and closes accounts; rents safe deposit boxes; orders checks for Member accounts; completes payroll deductions and authorization forms;
Answers questions and solves problems for Members by listening to problems, collecting data, securing answers and reporting results to the inquiring party; resolves Member bookkeeping and checking account problems; takes stop payment orders;
Renews and updates certificate accounts;
Receives and directs Members and telephone calls; responds to inquiries and questions, or directs them as necessary; records and relays messages;
Performs file maintenance and account changes as necessary;
Maintains IRA accounts and answers questions regarding IRAs.

Assumes responsibility for establishing and maintaining effective, professional business relations with Members:

Resolves Member requests and questions promptly, courteously and professionally;
Keeps Members informed of Credit Union services and policies;
Maintains and projects the Credit Union’s professional reputation.

Assumes responsibility for establishing and maintaining effective coordination and working relationships with staff and management:

Assists other area staff as required;
Keeps supervisor informed of area activities and significant problems;
Completes required reports and records accurately and promptly;
Attends meetings as required.

Actively and professionally cross-sells Credit Union services.

Meets

Concierge (Whitehall Branch)

Thu, 29 Dec 2011 00:00:00 GMT

Objective:

The Concierge serves Members by greeting, welcoming and directing them to the appropriate areas and notifying staff of Members’ arrival. The Concierge will also answer Member questions regarding Credit Union services provided and perform a variety of account maintenance activities.

Duties and Responsibilities:

Professionally and enthusiastically greet Members and direct them to the appropriate staff.
Perform opening and closing procedures in a manner that is 100% consistent with policies and procedures.
Use computer software to sign in Members and monitor wait time to ensure quality service.
Professionally service basic Member activity, including, but not limited to:
- Process changes of address and add additional names to accounts;
- Place check orders and order replacement ATM / debit cards;
- Set up direct deposit and process wire transfers and stop payments;
- Process printouts of statements and check copies as requested;
- Open Christmas Club accounts.
Assume responsibility for establishing and maintaining effective, professional business relations with Members:
- Resolve Member requests and questions promptly, courteously and professionally;
- Keep Members informed of Credit Union services and policies;
- Maintain and project the Credit Union’s professional reputation.
Recommend and refer new and alternative services to Members that best fit their financial needs.
Accept all company deliveries and track through a delivery log including processing mail as needed and balancing totals.
Keep track of all outgoing overnight deliveries and call for pick-ups if appropriate.
Assist in the preparation and delivery of departmental reports and letters.
Assist with mailings by preparing labels and stuffing envelopes.
Perform other duties as required by management.
Develop an understanding of Credit Union history, philosophy, organization, policies and operational procedures.
On a self-directed basis, continue to improve individual level of competency through training and certification on established educational programs.
Must be able to relate to other people beyond giving and receiving instructions: (a) can get along with coworkers or peers without exhibiting behavioral extremes

Assistant Branch Manager (Whitehall Branch)

Tue, 13 Dec 2011 00:00:00 GMT

Objective:

The Assistant Branch Manager is responsible for assisting with the direction and administration of Branch operations by ensuring that established policies and procedures are followed and Members are promptly and professionally served and by overseeing the provision of a full range of services to Members and prospective Members. The Assistant Branch Manager also acts as Branch Manager when necessary and trains, directs, and assists in supervising Branch staff.

Duties and Responsibilities:

Assumes responsibility for assisting in the supervision of Branch operations:

Ensures that operations are conducted in accordance with established Credit Union policies, legal and regulatory requirements, and audit standards; provides suggestions for improved effectiveness;
Ensures Branch security; assists with opening and closing the building in accordance with set hours; tests security equipment as assigned;
Ensures that the Branch balances all transactions at the close of each day; proofs Tellers, runs related reports, and balances the vault at the end of each day; provides assistance to Tellers as needed; completes month end certification of all cash items and negotiable instruments;
Assists with Member Services Representative functions; performs duties related to loan processing, certificates of deposit, and IRAs; handles direct deposit functions and safe deposit boxes; assists in opening new Member accounts and with loan closings and disbursements;
Promotes Branch business development and seeks to broaden Member base; actively cross-sells Credit Union products and services;
Acts as a Loan Officer, processing and approving Member loans within established policies and limits;
Completes required reports and records and ensures that Branch functions are properly documented;
Assists with implementing changes to established policy and procedures within the Branch.

Assumes responsibility for establishing and maintaining effective coordination and working relations with Branch Associates:

Provides assistance, direction, and supervision as needed, including guidance for Tellers and Member Services Representatives;
Reviews and monitors the work of Branch Associates; provides suggestions and support as necessary;
Assists with orientation of new Associates and staff training sessions; ensures that Associates are well trained in all phases of their respective jobs; performs cross training as necessary;
Assists with determining appropriate staffing levels and scheduling Associates;
Assists with tracking in

Consumer Loan Manager (Gahanna Corporate Office)

Fri, 09 Dec 2011 00:00:00 GMT

Objective:

The Consumer Loan Manager is responsible for planning, organizing, and directing the activities of the Consumer Lending Department. This position ensures that credit operations are in accordance with established policies, procedures, and legal requirements and is primarily responsible for achieving credit union goals in loan growth with an emphasis on sound underwriting. The position is also responsible for designing, implementing, and maintaining needed controls to ensure timely securitization of credit union collateral as well as other funding details that lead to long-term loan performance. The Consumer Loan Manager updates policies and procedures as needed, is responsible for providing necessary training and support to direct reports and Member Services staff in the areas of sales, underwriting, new lending related programs, and loan promotions and ensures that service to member is delivered professionally and efficiently, solving all member issues promptly.

Duties and Responsibilities:

Assumes responsibility for the strict compliance to all Regulatory laws and rules and KEMBA Lending Department policies and procedures.

Assists the SVP of Lending and Sales in developing short and long-range goals and plans for the Consumer Lending Department and assists with budgeting.

Conducts periodic reviews of existing systems and procedures to ensure maximum efficiency and legal compliance; instigates improvements in lending and promotion practices that will lead to successful achievement of the objectives of the Credit Union;

Assumes responsibility for the effective and efficient completion of consumer lending functions:

Monitors and evaluates work quality, efficiency, and productivity; ensures that optimal efficiency is maintained in lending activities;

Monitors workflow and ensures that deadlines are met;

Coordinates, schedules, and directs the department functions;

Ensures that lending functions generate loans consistent with Credit Union growth and loan performance goals.

Effectively supervises assigned staff, ensuring optimal performance:

Provides leadership to personnel through effective objective setting, delegation, and communication; conducts staff meetings on a regular basis (minimum monthly) and informs personnel of policy and procedure changes; discusses, directs, and monitors areas needing improvement;

Ensures that personnel is well trained, effective, and optimally utilized; identifies training needs and develops appropriate training programs; conducts training sessions and cross-trains as appropriate;

Ensures that staffing levels are appropriate to deliver superior service to membership

Senior Software Developer/ Business Analyst (Gahanna Corporate Office)

Wed, 30 Nov 2011 00:00:00 GMT

Objective:

To assist the Credit Union in the achievement of its goal to always make a positive difference in each Member's financial life. This is accomplished by providing the highest quality of service to internal/external Members and by analyzing, maintaining, designing and developing new and existing software programs. The Senior Software Developer/Business Analyst will provide guidance, instructions and support to all levels of Credit Union personnel.

Duties and Responsibilities:

While meeting the service standards of the Credit Union, analyze, design and develop new programs as directed.
Maintain and modify existing programs and purchase packages as directed.
Investigate program errors, define problems, debug programs, test results, and implement changes.
Assist users in solving system problems and train users in system operations.
Develop management reports essential for each department.
Resolve complex production problems on any in-house or purchased software application across multiple hardware platforms and programming languages.
Communicate effectively with users at all levels to understand their job functions, business needs and strategic direction.
Fully understand each user department's duties, computerized information systems and underlying data and successfully design and develop the systems and programs to satisfy their needs.
Balance multiple jobs, priorities and deadlines.
Provide system support services on-site and via telephone during working hours and on-call after normal working hours.
Follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately.
Perform other duties as required by Credit Union Management.
Develop an understanding of Credit Union history, philosophy, organization

Branch Manager at Large (Hilliard Branch)

Tue, 20 Sep 2011 00:00:00 GMT