Technical Support I (Main Office-Conway, SC)

Wed, 01 Feb 2012 00:00:00 GMT

Provides quality phone technical support for all inbound Internet customers on all HTC Internet service offerings. Troubleshoots and properly researches all Internet customer issues, properly logs customer issues regarding HTC provided equipment along with customer owned equipment that allows access to the Internet in an effort to reduce time to repair. Assists other departments and escalates trouble calls to the appropriate department or personnel. Assists in the daily operations of HTC Internet service i.e. cutting and reconnecting services, SPAM/abuse notifications, responding to customer inquiries via phone and email, resolving customer billing questions, researching account adjustments, etc. Assists in other areas of the Plant Operations Department as needed. Performs other duties as assigned in order to meet the overall objectives of the department.

Operator I (Main Office-Conway, SC)

Wed, 01 Feb 2012 00:00:00 GMT

Provides local and nationwide directory assistance in a manner to ensure high accuracy. Handles customer complaints professionally and refers them to proper management personnel when necessary to ensure exceptional customer service. Processes local, long distance, calling card, collect, third party, verify interrupt, and emergency calls in an efficient manner. Assists in other areas of the Financial Operations Department as needed. Performs other duties as assigned in order to meet the overall objectives of the department.

Horry Telephone

Technical Support I (Main Office-Conway, SC)

Operator I (Main Office-Conway, SC)