Total Outsourced Systems, Inc. Career Site

Inside Sales Representative (Raleigh, North Carolina)

Fri, 24 Jun 2011 12:00:00 GMT

Primary Duties

Maintain existing customer satisfaction including account management, order issues, troubleshoot entry/system errors, process returns and warranty replacements, etc. Support outside sales team in the territory. Identify, develop, and assess actionable sales opportunities (qualified leads) to hand-off to Outside Sales, leveraging both reactive and proactive prospecting methods via telephone and email.

Essential Duties and Responsibilities

Manage existing customer care including order taking, troubleshooting and input trade show orders, etc.

Provide an exceptional “first customer care experience” to all existing customers

Each Inside Sales Rep is responsible for supporting a field sales team field.

Has thorough knowledge of company products/services, Finance, and IT.

Communicate with field sales rep, region manager & client via phone, email, etc.

Participate on weekly region conference calls

Manage lead transfer to Field Sales following lead through sales cycle, lead to opportunity to close

Inside sales included on weekly Region sales meeting

Outbound sales calls to client in territories where there is not a field sales rep due to leave or vacancy

Clearly articulate solutions and business value to prospects

Attend weekly Region sales meeting

Maintain inbound and outbound calls daily

Perform other duties as assigned

Technical Support Representative (Raleigh, North Carolina)

Thu, 23 Jun 2011 18:15:00 GMT

GENERAL SUMMARY:

Technical Support Rep is responsible for successfully performing tasks that involves, but not limited to telephone, email, chat, etc. to and from consumers with requests, questions, concerns, and problems, related to a products and services provided.

ESSENTIAL FUNCTIONS:

Listens to customers in finding solutions to the technical problems they are experiencing
Inputting customer information in the computer to track all customers' history
Offers quality customer service and product support of specific client applications
Introduces new products offered by our clients to enhance customer's future technical needs
Insure that the needs of the customer are met

Customer Service Representative (Raleigh, North Carolina)

Thu, 23 Jun 2011 17:53:00 GMT

GENERAL SUMMARY:

Customer Service Rep is responsible for successfully performing tasks that involve, but not limited to telephone, email, chat, etc. to and from consumers with requests, questions, concerns, and problems, related to a products and services provided.

ESSENTIAL FUNCTIONS:

Answer questions regarding products and/or services accurately

Insures that the needs of the customer are met

Manage escalated customer service issues

Handle irate customers

Provide excellent customer service

Answer phone calls expeditiously, courteously, and professionally at all times

Take ownership of issues and follow through until resolution

Up sell products and/or services as required and effectively close calls

Perform other duties as assigned