Business Jet Center Career Site

Customer Service Rep/Line Attendant (Oakland, CA)

Thu, 29 Dec 2011 00:00:00 GMT

Summary Provide assistance to all customers to include but not limited to making reservations, responding to inquiries, and process payments by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Talks with customers by phone or in person and receives service orders.

Fills out contract forms, determines charges for service requested, collects payments, and prepares change of address records.

Coordinate transportation, catering, and lodging reservations.

Service Planning Coordinator (Dallas, TX)

Wed, 04 Jan 2012 00:00:00 GMT

Reports to the Director of Maintenance and Maintenance Supervisor or his/her designee. Responsible for the planning and scheduling of Business Jet Access Part 135 and Part 145 aircraft.

Plans, schedules, and coordinates scheduled and unscheduled maintenance events

On large events, will establish time lines, charts and other tracking techniques

Ensure schedules are met by coordinating with Maintenance Supervisor on labor requirements, hangar availability, associated technical manuals and date, specialized tooling, engineering support, etc.

Coordinates with Supply Chain Department to ensure availability of parts and materials to include lubricants, sealants, etc.

Coordinates with Director of Maintenance on providing quotes to owners/customers through data collected on past and present job requirements and to ensure future by tracking of expenses and labor hours.

Enters work scope into company work order system

Monitors and tracks the status and performance of events, i.e., flat rate vs. actual, percent of completion, actual vs. estimate

Maintains up to date knowledge of airframe and powerplant systems, methods, maintenance requirements and equipment

Coordination with customer before, during and after Repair Station maintenance events

Performs other duties as assigned as requested

Line Service Technician (Oakland, CA)

Mon, 31 Oct 2011 15:53:00 GMT

Summary Responsible for serving the customer's needs and the requirements of their aircrafts in accordance with Business Jet Center policies and procedures.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Responsible for towing and wing walking various aircraft.

Participate in FOD walks.

Responsible for greeting and marshalling aircraft on and off ramp.

Refuel aircraft based on customer requests. Conduct test to ascertain fuel quality.

Assist with loading and unloading passenger luggage and packages. Transport passengers to off site destinations (i.e. hotel, meeting place, etc.).

Assist in the care and cleanliness of the work area and facility.

Meet and greet arriving and departing customers. Provide customer service through assisting with service orders and other requests.

Communicate aircraft information via radio, phone, and other electronic devices.